Mark Johnson, Upnotch mentor, is currently the Chief Operating Officer at GLDN.com, an online jewelry company, with a proven track record of delivering enterprise-wide, transformational change. With Mark, companies see accelerated sales, controlled costs, and improved customer experience.
After spending 11 years with the Starbucks Coffee Company, delivering financial benefits in excess of $500M, he has shifted his focus to businesses of smaller-scale where he can more intimately manage the customer experience and see the exponential impact of his work.
As a persuasive communicator and disruptive thinker, Mark creates forward momentum by building relationships, negotiating effectively, and creating organizational alignment between diverse stakeholders. As a mentor, he wants to help companies transform by fostering culture and streamlining operations.
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